LEGAL INFORMATION
Privacy Notice
How Eaves Marketing collects, uses and protects personal information.
Last update September 2026
On this page
This page explains our website privacy practices in plain English. Please contact us if you have any questions.
Who we are
Information we collect
How we use information
Our lawful bases
Where we collect it from
Who we share it with
International transfers
How long we keep it
Your rights
Cookies
Contact us
Complaints
Who we are
Eaves Marketing is a marketing and business launch service based in Hull, United Kingdom.
This Privacy Notice explains how we collect, use, store and protect your personal information when you: visit our website, contact us, become a client, use our services.
Contact details
Telephone: 07592 239680
Email: [email protected]
Address: 37 1st Avenue, HULL Humberside HU6 9NE
Information we collect
Depending on how you interact with us, we may collect:
Identity and contact information
Name
Business name
Job title or occupation
Postal address
Email address
Telephone number
Account information
Account registration details
Login information
Marketing preferences
Purchase history
Service history
Payment information
Payment details (including card or bank information used for payments)
Invoice history
Transaction records
Outstanding balances
Project information
When working with clients we may collect:
Brand assets
Logos
Website copy
Images
Documents
Website content
CRM information
Customer information supplied by clients for websites or marketing projects
Records of meetings
Notes
Emails
Project decisions
Where client information includes personal data relating to their own customers, we process that information only on the client's documented instructions and under contract.
Website information
When you visit our website we may collect:
IP address
Browser type
Device information
Operating system
Cookie identifiers
Website usage information
Pages visited
Time spent on pages
Referral source
Website form submissions
Marketing information
We may also collect:
Email open and click information
Lead source
Marketing preferences
Enquiry history
Communication history
How we use information
We use your information to:
Provide our services
Manage projects
Build and maintain websites
Set up CRM systems
Deliver branding and marketing services
Respond to enquiries
Send quotations and invoices
Process payments
Manage customer accounts
Improve our services
Analyse website performance
Send marketing communications where permitted
Comply with legal obligations
Prevent fraud and maintain security
Resolve complaints and disputes
Our lawful bases
Under UK GDPR we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide our services.
Legal obligation
Where we are legally required to keep or process information.
Legitimate interests
Including:
Improving our services
Managing client relationships
Operating our business efficiently
Website security
Fraud prevention
Sending relevant updates about similar services
Analysing website performance
Consent
Where required, including:
Optional marketing emails
Newsletter subscriptions
Non-essential website cookies
You can withdraw your consent at any time.
Where we collect it from
We obtain information:
Directly from you
From publicly available sources
From clients providing information for projects
From analytics providers
From email marketing providers
Who we share it with
We only share information where necessary.
Our service providers
Namecheap
Domain registration and business email services.
Reason: Provides domain registration, DNS management and business email hosting.
GoHighLevel
Website hosting, CRM, pipelines, forms and marketing automation.
Reason: Hosts websites and provides CRM, client communication, automation and lead management.
(Gmail, Google Drive, Google Analytics)
Reason: Business email, cloud storage and website analytics.
Stripe
Payment processing.
Reason: Secure online payment processing.
Semrush
SEO tools and website audits.
Reason: Website performance analysis and SEO reporting.
Hunter.io
Lead research.
Reason: Finding publicly available business contact details for legitimate B2B prospecting.
Microsoft
(Outlook, Microsoft 365)
Reason: Business email, calendars, document storage and business administration.
Canva
Design platform.
Reason: Creating branding, marketing materials, presentations and documents for clients.
OpenAI
(ChatGPT)
Reason: Assisting with drafting content, improving copywriting, brainstorming ideas and creating marketing materials. Client information is only used where appropriate and sensitive personal information is avoided wherever possible.
Cloudflare
Website performance and security.
Reason: Website security, DDoS protection, content delivery and performance optimisation.
We may also share information with
Professional advisers
Accountants
Solicitors
Organisations where required by law
Other trusted suppliers working on your project
International transfers
Some of our service providers store or process information outside the United Kingdom.
Where this happens we ensure appropriate safeguards are in place in accordance with UK GDPR, including:
International Data Transfer Agreements (IDTA)
UK Addendum to the EU Standard Contractual Clauses
Other approved transfer mechanisms
How long we keep it
We only keep information for as long as necessary.
Typically:
Information
Retention
Client records
Around 6 years
Financial records
At least 6 years
Prospect information
Up to 3 years after last meaningful contact
Website analytics
In accordance with provider settings (currently around 2 months for Google Analytics)
Marketing records
Until consent is withdrawn or no longer required
Your rights
Under UK GDPR you have the right to:
Access your information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Receive your information in a portable format
Withdraw consent where processing relies on consent
We will normally respond within one month.
Cookies
Our website uses cookies to:
Make the website work correctly
Improve website performance
Understand how visitors use our website
Measure marketing effectiveness
Where legally required, we will ask for your consent before placing non-essential cookies.
Please see our separate Cookie Policy for further information.
Contact us
If you have any questions about this Privacy Notice or your personal information, please contact us.
Telephone: 07592 239680
Email: [email protected]
Address: 37 1st Avenue, HULL Humberside HU6 9NE
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint
Questions about your privacy?
Contact Eaves Marketing
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